Try to reflash the device with stock firmware, do Factory Data Reset and repeat entering codes attempt. send us email to: with detailed issue description,but not later than 7 days after operation has been performed, attach log files, box serial number and Octoplus credits username if none of above had worked.ĮMAIL WITHOUT LOGS, SN, ACCOUNT NAME WILL BE IGNORED!. make sure that all drivers are installed correctly and devices can be detected via USB cable (check Device manager). repeat Unlock/ Read Codes operation from the same Internet connection using same account and same box or dongle. 
check that IMEI and SW version are correct, not Unknown or NULL/ 000000000. 
Firmware version is too old or damaged (SW- modem part) after downgrade attempt.Drivers or connection issue (cable problem, internet timeout).Please, post all information in details in forum with full Operations logs.Ģ* Device was not Unlocked/ Read Codes Not Found / Errors during operation (credits wasn't withdrawn).New firmware/ security version, device is not supported, drivers / cable issues.CREDIT BASED OPERATIONS ISSUE ACCOUNT/ UNLOCK/READ CODES VIA SERVER ISSUE TROUBLESHOOTING GUIDEġ* Device was not Unlocked/ Read Codes Not Found / Errors during operation (credits wasn't withdrawn)
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